91% Complaint Resolution! PSPCL Lineman Amit Kumar Sets Benchmark in Digital Redressal
Patiala, 22 April
In a major push towards transparency and efficient public service delivery, the Punjab Government has made it mandatory to close all consumer complaints online through dedicated mobile applications and digital platforms.
Under this initiative, field staff of PSPCL have actively embraced the digital system to ensure prompt and accountable grievance redressal. Setting a remarkable example, Shri Amit Kumar, Lineman posted in Civil Line Sub-Division (Tech), Model Town Division, Patiala, achieved an impressive 91% closure rate of consumer complaints through the online app during February 2026.
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In recognition of his outstanding dedication and performance, Shri Amit Kumar was awarded a Certificate of Appreciation by Er. Rupali Dhaliwal, Chief Engineer/DS South.
This achievement not only highlights individual commitment but also showcases the positive impact of digital governance in improving service delivery standards. The department has urged all field staff to adopt such best practices and contribute towards building a more responsive and citizen-centric system
